3 weeks ago
🔥 Find me at MedicalDevicesGroup.net 🔥
Meet Josiah Wyatt Anderson, a happy 10yo boy with a giant scar on his left hand. He got it on his second day of life, when he was burned in the NICU.
His third day was much worse.
That’s when an adult-sized feeding tube was administered. It changed his life forever.
My friend Joseph Anderson is president of IpX, the Institute for Process Excellence.
Joe’s personal story showed what can happen when you don’t follow well-conceived and well-documented process. You can irreparably harm patients.
Josiah was born with a mitochondrial disorder. “His condition was manageable. They were saying intensive care for maybe a week or two, but I notice when I walk in, my son’s in PAIN!”
“They kept putting more gauze on because they didn’t want the IV to come out.”
In the span of three days,
Joe says we, as an industry, didn’t think about the enterprise impact. Or the supply chain. The operators, the product stocker, or the serviceability.
I met Joe last year at 10x. He was an exhibitor but I struggled to understand what his company actually did. He said, “IpX comes in and assesses your people, processes, tools, and data.”
I heard, “Blah, blah, blah.” A bunch of words you say when you’re trying to sound smart.
Now I understand the importance of “change and configuration management” in a way I hadn’t before. I hadn’t heard of his ConX event until I spoke at the 31st-annual one last year.
I’m attending again on August 26. It’s in San Diego. You can even attend for free – so maybe I can meet you there?
That wrong feeding tube
So how did a clinician stick an adult-sized feeding tube down an infant’s throat?
You’ll shake your head in disbelief.
The adult and infant sizes had the same part number. The difference was the rev number.
That one, poorly conceived oversight changed Josiah’s life.
And THAT’S why Joe’s team does what it does. They come in and examine everything, things you’ve been “doing that way” for so long you don’t even recognize the danger.
I have deep respect for the work now. Before, I thought it was some made-up, high-priced consulting gig.
I’m sure I’m not the only one who thought that.
Who would even hire you, Joe?
At the end of Joe’s talk (click for replay), I said, “I’m concerned about what I perceive to be the relative lack of awareness of the importance of your role. Who has a budget for ‘Process Excellence?'”
“I’m sure some do,” I continued. “But most are like, ‘Yeah, I know, we should do more, but do we really need a consultant for that?’ How do you lift awareness of the importance of the disciplines in which your team is expert?”
He answered: Go to recalls.gov and look at all the recalls, across all industries.
Joe Hage: They have the money to handle the recall but not the money to avoid the recall.
Joseph Anderson: Right. So all that money you spent on marketing and branding, all of the money you’re doing on damage control and liability – if you would have invested it up front – you, as a marketer, would have had a product that’s sound and guaranteed. You never have to worry about recalls.
Unfortunately, we get called in, we’re the triage group. We’re M*A*S*H, we go in and like you said, we’re here, we’re gonna fix you.
The companies we work with are best in class, the Amazons, the Apples, they’ve been working with us for a long time. It’s a competitive advantage. They want to release things that are solid, and definitely don’t hurt anybody, because they care about their brand.
If you care about your brand, now and 50 years from now, you invest in these things.
If I made you think today
If, by sharing this story, you’re inspired to ask one person in your organization, “Have we ever had an expert come in to inspect our processes?” then I’ve done my job today.
And no. I’m not being paid to say this.
Joe made an indelible impression on me. I hope I’ve done the same for you.
ConX attracts professionals inside and outside the medical device industry.
Among this year’s speakers: General Motors, Bose, Northrup Grumman, the American Society of Mechanical Engineers (ASME), Microsoft, Facebook, Emerson, and the U.S. Navy.
Come. We’ll share a ☕ and learn, together.
Fast Round about Contract Manufacturing
We introduced a new concept at 10x this year called “Fast Rounds.”
Fast Rounds recognize each guest is an expert – even if we don’t have time to feature each as a speaker.
I spent time with Bill Gerard, President of Providien Medical. I was surprised by the breadth of his operation: They make 7,500+ SKUs ranging from small titanium screws for surgery to Class III medical devices.
Click here if you’d like to be considered as a future Fast Round participant.
Thank you for being part of our Medical Devices Group community!
Make it a great week.
P.S. I needed a pick-me-up song today. I chose this.
Marked as spam