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What happens after a customer calls in with a question, complaint, or need?
If you handle the call, hang up, and move on to the next caller, you’re missing a big opportunity, says Sarah Wright, Director of Global Customer Support, Healthcare Informatics at ResMed. She oversees a 120-person team consisting of contact centers, solutions delivery, customer success management, and education services teams.
She’s also an excellent presenter, which is why I invited her back for an encore in seven weeks at the 10x Medical Device Conference.
You should invest the time in her presentation if:
And if you really, really want to learn from Sarah, share a meal with her on May 15 in San Diego. (She speaks immediately before a nice, hot lunch!) 😁
10x Presentations You May Have Missed…
As you’ve seen, I’ve been issuing replays, slides, and transcripts of these fantastic 10x Medical Device Conference presentations.
Click here to see them all or cherry-pick among these:
Ice Cream 🍨 Jeans 👖 and Video Clips 🎥
I hate boring conferences. And since 10x is my conference, I get to make it as fun as I like.
That’s why you’re invited to wear jeans, why I’ll personally introduce you to everyone there, and why I show fun videos between presentations to mix business and pleasure. Like this very first one I showed at our third event back in 2015. Still a favorite clip.
Thank you for being part of our Medical Devices Group community!
Please this article if your network will benefit.
P.S. Seven weeks from today: The 10x Medical Device Conference. This medical device event is geared equally for senior and junior level professionals in the medical device industry.
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